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FAQ
Find your answers here
What is GNVibe?
GNVibe is a lifestyle brand that curates trendy, innovative, and functional products to enhance your everyday life. From home essentials to stylish accessories, we bring you products that match your vibe.
Where do you ship from?
We work with global suppliers to offer the best products. Depending on the item, your order may be shipped from our U.S. warehouse or directly from our international partners.
How long does shipping take?
Shipping times vary based on location:
- U.S. & Canada: 7-15 business days
- UK, Australia, Europe: 10-20 business days
- Rest of the World: 12-25 business days
We always provide tracking so you can monitor your order’s progress!
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this to track your package on our Track Order page.
Can I modify or cancel my order after placing it?
We process orders quickly! If you need to make changes or cancel, please contact us within 12 hours of placing your order. After this window, we cannot guarantee changes.
What is your return policy?
We offer a 20-day hassle-free return policy. If you're not happy with your order, you can return it for a full refund or exchange. The item must be unused and in its original packaging.
What should I do if I receive a damaged or wrong item?
We’re here to help! If you receive a defective or incorrect product, email us at vibe@gnvibe.com within 7 days of delivery with photos, and we’ll make it right.
Do you offer refunds?
Yes! If you are unsatisfied with your purchase, you may request a refund within 20 days of receiving your order. Check our Refund Policy page for details.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options at checkout.
How can I contact customer support?
📧 Email: vibe@gnvibe.com
📱 Social Media: DM us on Instagram/Facebook
Couldn't find your answer?
No worries! Our team is here to help. If you couldn't find what you're looking for, feel free to reach out to us directly. We'll get back to you as soon as possible. Your vibe, your questions—always a priority! #VibeWithUs